cvTicket is an event management system that documents and plans change management, trouble ticket resolution, and customer communication. Features such as Bulk Notifications, customizable Escalation Schedules, E-mail Triage and a host of others, promote shorter downtimes, organized projects, and satisfied customers.
- Save time responding to outages quickly, send notifications to customers on outages due to events or planned maintenance
- Manage events and planned maintenance tickets
- Organize tickets by Service centers and categories such as NOC, Helpdesk, Sales, etc.
- Schedule and assign Maintenance Activities on a fully interactive Calendar
- Easily manage tickets related to the same incident by grouping tickets and assigning Master Tickets
- Notify all affected customers at one time with Bulk Notifications
- Attach images, circuit drawings, documents and memos to tickets
- Comprehensive E-mail triage in ticket creation that allows the attachment of images and documents
- Ensure no tickets become stale with the customizable escalation schedule
- Unique dashboard designed specifically for Managers
- Maintain compliance and improve with live calculation of TTR and MTTR
- Monitor progress, efficiency, and chronic issues by generating Management Reports
- Apply Personal Profile for viewing and exporting ticket data
- Easily communicate with customers by allowing clients to create tickets, write memos and monitor tickets through the Customer Portal
- Real-time connectivity and integration with cvNetwork Inventory
- Real-time connectivity and integration with CRM
